Terms & Conditions

Please read the following carefully. Your use of the auradecordesigns.co.uk website (“AuraDecor Designs”) and purchase of the products (or services) (“Products”) on it means that you agree to these terms and conditions (“Terms”).

Shopping with AuraDecor Designs

You can Order Products online via this website.
When you place an Order for a Product (“Order”) you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Provided the Product you ordered is available in stock and the details of the Order are correct, Orders are generally dispatched within 48hours. If the Product is not available we will let you know by email.

AuraDecor Designs may cancel any Order and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Price

The price for each Product is shown on AuraDecor Designs website and includes V.A.T at the current applicable rate.

We try to make sure that the prices on AuraDecor Designs are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

Payment

You must pay for your Order before it is dispatched and you can do so by Paypal, credit card or debit card.

Your credit card company may also carry out additional security checks to confirm it is you making the Order. In the event your card is declined please contact your card issuer to authorise the transaction.

Availability

If we are unable to supply a Product you have ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you in full.

Where a Product has a lead time (for example, when products are made to order), this will be stated on the product description page for that Product.

Delivery

Aura Decor Designs currently only delivers to destinations in the UK.

Delivery costs are a flat rate of £5.00 per order.

Depending on the weight of the Order and the address we are delivering to, Orders are delivered either by Courier or Royal Mail (1st Class/Parcel Force). Our couriers require a signature, so please specify an address where someone will be able to sign for your Order.

We will make every effort to deliver within the time stated on auradecordesigns.co.uk but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within a reasonable delivery time, please contact us by telephone or email and we will investigate. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.

Copyright and Trade Marks

The copyright in auradecordesigns.co.uk and the content of all the software, web site and pages relating to the auradecordesigns.co.uk website is owned by AuraDecor Designs and may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of auradecordesigns.co.uk, all photographs on it and its marketing materials.

AuraDecor Designs, auradecordesigns.co.uk,  auradecordesigns.com, settoimpress.co.uk, Set To Impress, and our logos are trade names or trade marks of AuraDecor Designs and may not be used by anyone else without our express written permission.

Privacy of your data

AuraDecor Designs requests your name and address details for the sole purpose of processing your order.

We are committed to protecting your privacy and will not share your details with any third party except our couriers for delivery purposes.

Returns

Unwanted Products – European Distance Selling Regulations (DSRs)
You have the right to cancel a contract for the purchase of an item within seven working days after receipt of the order. If you wish to cancel your order under the DSRs please contact us by email (at info@auradecordesigns.com) to inform us of your wish to return Products.

We can only accept returns of Products in an unused state complete with packaging and all components. We will refund you the price you paid for that product (excluding Delivery costs).

Certain products and services are excluded from this returns policy, including personalised products or those made to order. These items cannot be returned for a refund unless faulty.

Faulty Products –

If a Product arrives damaged we will replace it or provide a full refund as appropriate, provided the Product is returned to us at the postal address below within 14 days of receipt.

Return to –
AuraDecor Designs

c/o The Swan Antiques Interiors and Gardens
London Road
Boxmoor
Hemel Hempstead
Hertfordshire
HP1 2RA

Returns can only be accepted at this address during working hours, Monday to Friday between 10am and 5pm.

Please note that product returns are not able to be accepted in person at our return address.

Please use a secure delivery method which requires a signature upon receipt and obtain a proof of posting certificate when returning products. You will be responsible for the returned Products until they reach us.

AuraDecor Designs Responsibilities

AuraDecor Designs attempts to describe the Products (including all pictures) as accurately as possible, and also makes use of product information provided by our suppliers.

Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

You will be responsible for any breach of these terms by you and if you use auradecordesigns.co.uk in breach of these terms you will be liable to and will reimburse AuraDecor Designs for any loss or damage caused as a result.

General

These terms do not affect your statutory rights as a consumer which are available to you.

Use of AuraDecor Designs and these terms are subject to the laws of England and the jurisdiction of the English Courts.